Last updated: 20 Nov 2025
Brand: Craftcel
Website: craftcel.com
Email: contact@craftcel.com
Address: Shop No. 104, Building No. Y1-19, J Avenue, Narangi Bypass Road, Near Virar Sub Post Office, Virar West, Vasai-Virar, Palghar, Maharashtra – 401303
By accessing or purchasing from craftcel.com, you agree to the following Terms of Service.
SECTION 1 – GENERAL CONDITIONS
Craftcel sells handcrafted terracotta and black pottery decor items.
Minor natural variations are normal and not considered defects.
We reserve the right to refuse service to anyone at any time.
Prices, policies, and products may change without notice.
SECTION 2 – ONLINE STORE TERMS
By using this website, you confirm that you are 18+ or using the Site under guardian supervision.
You agree not to misuse the Site or violate any applicable laws.
Unauthorized resale of our products is prohibited.
SECTION 3 – PRODUCT INFORMATION & ACCURACY
We ensure accurate descriptions, but:
• Colors may vary due to screen differences
• Handmade items may have natural irregularities
• Dimensions may vary slightly
These are not defects or valid return reasons.
SECTION 4 – PRICING & MODIFICATIONS
All prices are in INR.
Prices, discounts, and offers may change anytime.
We may modify or discontinue products without notice.
SECTION 5 – ORDER ACCEPTANCE & CANCELLATION
We may refuse, limit, or cancel any order, especially suspicious or fraudulent ones.
Prepaid Orders:
• Can be cancelled before dispatch
• Refund will be issued via Razorpay
COD Orders:
• Cannot be cancelled after dispatch
• Repeated refusal may disable COD for future orders
SECTION 6 – SHIPPING & DELIVERY
Orders are shipped via Shiprocket and partner couriers.
Estimated delivery times:
• Metros: 3–7 business days
• Non-metros: 5–10 business days
• Remote areas: 7–12 business days
We are not responsible for courier delays, weather issues, or logistical disruptions.
SECTION 7 – RETURNS, REPLACEMENTS & REFUNDS
Returns are accepted only if:
• The product arrives damaged
• Reported within 48 hours
• A clear unboxing video is provided
We do not accept returns for:
• Change of mind
• Natural handmade variations
• Damage after delivery
• Missing unboxing video
Refunds and replacements follow our Refund & Return Policy.
SECTION 8 – PAYMENTS
We accept payments via:
• Razorpay (UPI, Cards, Net Banking, Wallets)
• Cash on Delivery
We do not store your payment details. Razorpay handles all payments securely.
SECTION 9 – USER RESPONSIBILITIES
You agree to:
• Provide accurate personal and shipping information
• Not attempt unauthorized access or hacking
• Not upload viruses or harmful content
• Not misuse the website or its features
SECTION 10 – INTELLECTUAL PROPERTY
All content on craftcel.com—including images, descriptions, logos, and text—is the property of Craftcel.
Unauthorized copying or use is prohibited.
SECTION 11 – THIRD-PARTY SERVICES
We use services like Shiprocket (shipping), Razorpay (payments), and analytics tools.
Their respective policies apply where relevant.
SECTION 12 – LIMITATION OF LIABILITY
Craftcel is not liable for:
• Shipping delays
• Courier mishandling
• Incorrect customer-provided address
• Loss from misuse of products
• Website errors or downtime
Our liability is limited to the amount paid for the order.
SECTION 13 – GOVERNING LAW
These Terms are governed by the laws of India.
Jurisdiction: Palghar District, Maharashtra.
SECTION 14 – CHANGES TO TERMS
We may update these Terms anytime.
Continued use of the website means you accept any changes.
SECTION 15 – CONTACT INFORMATION
For support or legal queries:
contact@craftcel.com