Last updated: 20 Nov 2025
Craftcel, Vasai-Virar, Maharashtra
Email: contact@craftcel.com
Introduction
Craftcel (“we”, “our”, “us”) is committed to protecting your personal information and your privacy. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your data when you visit or make a purchase from craftcel.com. By using our website, you agree to the practices described here.
1. Information We Collect
We collect information to provide our services, process orders, and enhance your shopping experience.
Personal Information Provided Directly
This includes details you submit when you:
• Place an order
• Create an account
• Contact customer support
• Subscribe for updates
Information may include: name, email, phone number, billing/shipping address, and order details.
We do not store your card details; payments are handled by Razorpay.
Automatically Collected Information
This includes:
• IP address
• Device and browser information
• Pages viewed and time spent
• Website interaction patterns
• Cookie data
This helps us improve site performance and security.
Information from Third Parties
We may receive delivery updates (couriers), payment status (Razorpay), analytics reports, or support-related information from trusted service partners.
2. How We Use Your Information
Your data is used to:
• Process and fulfill orders
• Send confirmations and tracking updates
• Improve our website and offerings
• Provide customer support
• Prevent fraud or unauthorized activity
• Comply with legal and tax requirements
We do not sell personal information.
3. Sharing Your Information
We only share data when necessary and with trusted partners:
Shipping Partners — Shiprocket and courier companies receive your address and phone number for delivery.
Payment Gateway — Razorpay receives necessary details to process payments securely.
Service Providers — Hosting, analytics, customer support, email services.
Legal Requirements — Only when required by law or official authority.
4. Cookies
We use cookies to:
• Remember cart items
• Improve browsing speed
• Analyse traffic
• Enhance user experience
Disabling cookies may affect website functionality.
5. Data Security
We protect your data using:
• SSL encryption
• Secure servers
• Limited internal access
• Encrypted payment processing (Razorpay)
While no system is 100% secure, we follow industry-best practices.
6. Your Rights
You may request to:
• Access your personal data
• Correct inaccurate details
• Delete your data or account
• Opt out of marketing emails
Email: contact@craftcel.com to submit requests.
7. Data Retention
We retain:
• Order data — as required by law
• Account data — until you request deletion
• Cookie data — per browser settings
8. Children’s Privacy
We do not knowingly collect information from children under 13. If such data is found, we will delete it immediately.
9. Third-Party Links
Our website may contain external links. We are not responsible for the privacy practices or content of those websites.
10. Updates to This Policy
We may update this Privacy Policy due to changes in our operations, laws, or security practices. The revised date will always be displayed at the top.
11. Contact Us
For any questions regarding this Privacy Policy, email us at:
contact@craftcel.com